Refund and Returns Policy

At Indelin Limited, we prioritize customer satisfaction and aim to deliver the finest furniture along with an enjoyable shopping experience. To ensure your peace of mind, we have implemented a 30-day refund and returns policy for all items purchased from our website. We stand behind the quality of our products and want you to be fully content with your purchase. Therefore, if for any reason you are not completely satisfied, you have the option to request a refund or return within 30 days of receiving your order. Our aim is to make your shopping experience with us hassle-free and to provide you with the utmost convenience and satisfaction. If you have any questions or require assistance with the refund or returns process, please do not hesitate to contact our customer support team. We are here to help and ensure your utmost satisfaction with your Indelin Limited purchase.

Guarantee and Warranty Information
At Indelin Limited, we want you to have confidence in your purchase decision. We encourage you to carefully review the product descriptions and guarantee details before making a purchase. Our furniture brand products come with a comprehensive guarantee that outlines the terms and conditions of the warranty. We are committed to providing high-quality products, and our customer service team is always available to assist you with any questions or concerns you may have regarding the guarantee or warranty.

Eligibility for Refund and Returns
To be eligible for a refund or return, the item must meet certain criteria. It should be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return due to their unique nature. For further details on eligibility, our dedicated customer service team is ready to provide you with the necessary information.

Circumstances for Refund and Returns
We understand that sometimes issues may arise with your purchase. We offer refunds and returns under the following circumstances:

  1. Defective or Damaged Products: If you receive a product that is defective or damaged during shipping, we will gladly arrange a refund or return. Our dedicated team will work with you to resolve the issue promptly.
  2. Incorrectly Delivered Products: In the event that you receive a product that does not match the specified category, brand, color, size, or is falsely advertised, we will gladly assist you in arranging a refund or return.
  3. Unopened Products in Original Packaging: For unopened products that are in their original packaging and have never been used, we offer refunds and returns as per our policy.

Refund and Returns Process
At Indelin Limited, we strive to ensure a smooth and convenient refund and returns process for our valued customers. To initiate a refund or return, please contact us via email at [email protected] within 30 days of receiving your order. Kindly provide a detailed explanation for your refund or return request, and our customer support team will promptly respond to assist you. They will provide you with clear instructions on how to proceed with the process.
Upon receiving your returned package, we will carefully inspect the item to ensure it meets the necessary criteria for a refund or return. We aim to process your refund within 3-5 business days after the receipt of the returned item. Please be aware that customers are responsible for covering all shipping costs associated with the return process, and refunds will be issued in USD currency.

We understand that there may be instances where an exchange is preferable to a refund. If you would like to exchange a product, please reach out to us using the contact form on our website. Our dedicated team will be delighted to assist you in finding the right alternative.

Requirements for Refund and Returns
To qualify for a refund or return, please ensure that you contact us at [email protected] within 30 days of receiving your order, stating the reason for your request. The item must be returned in its original condition within 30 days of receiving your order. It is important to note that our refund and return policy is only applicable for a 30-day period from the date of purchase. Unfortunately, we are unable to process refunds or exchanges beyond this timeframe.

Refund & Returns Instruction:
Thank you for choosing Indelin Limited for your shopping needs. We appreciate your trust and are committed to ensuring your complete satisfaction with your purchase. To initiate a refund or return, please contact our customer service team at [email protected] within 30 days of receiving your package. In your refund or return request, please provide the following information:

  1. A print of the shipping label on the package
  2. Print(s) or video(s) demonstrating the issue with the item(s), such as being wrong, imperfect, or damaged

We accept payments in USD and do not charge any restocking fees.
Please return all products to our store located at:
Company address in United Kingdom:
Address: 8 Crabtree Cottages Brighton Road, Lower Beeding, Horsham, England RH13 6NH
Company address in United State:
Address: 1514 3rd Ave N, Texas City, TX 77590, United States

If you have any further questions or require assistance, please do not hesitate to contact our customer service team. We are here to help and ensure that your shopping experience with Indelin Limited is positive and satisfying.

We will carefully review the provided evidence and guide you through the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns made without our guidance will not be eligible for a refund or exchange. We will provide you with the return address via email, and it is your responsibility to ensure that the returned package is shipped with a valid shipping label and tracking number.

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